Last updated: 2024
These Terms and Conditions ("Terms") govern the provision of pool maintenance services by Resisi to any customer who books, orders or otherwise engages our services through this website. By placing an order or using our services, you agree to be bound by these Terms. Please read them carefully before proceeding.
Resisi is the service provider responsible for this website and for the pool maintenance services offered through it. Our details are as follows:
These Terms are governed by the laws of England and Wales, and where applicable, the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and other relevant United Kingdom consumer protection legislation.
Orders for pool maintenance services may be placed via our website, by telephone, or by email. An order constitutes an offer by you to purchase the selected services. No contract exists between you and Resisi until we have confirmed acceptance of your order, either by email, telephone confirmation, or through a confirmation page displayed on our website.
We reserve the right to decline or cancel an order prior to confirmation, for example where the requested service is unavailable, where scheduling is not possible, or where the details provided are incomplete or incorrect. In such cases, we will inform you promptly and any payment already made will be refunded in full.
All prices displayed on our website are quoted in pounds sterling (GBP) and include any applicable Value Added Tax (VAT) unless stated otherwise. The price confirmed at the time of order is the price payable, save for any additional work agreed separately with you in advance.
Each service package includes the specific pool maintenance tasks described at the time of booking, such as water testing, cleaning, chemical balancing or equipment inspection, as applicable to the package selected. Any additional parts, chemicals or repairs beyond the agreed scope will be discussed and agreed with you before being carried out and charged separately.
Payment may be made by the methods indicated at checkout or as agreed with our team. Payment is due in accordance with the terms specified at the time of booking, unless otherwise agreed in writing.
If you are a consumer booking services online or by telephone, you generally have the right to cancel your order within 14 days of confirmation, in accordance with the Consumer Contracts Regulations 2013, provided that the service has not already been fully performed with your prior express consent. If you request that services begin within the cancellation period and they are partially or fully carried out, you may be liable to pay for the services provided up to the point of cancellation.
To cancel, please contact us at [email protected] or by telephone at +44 20 8506 5350, quoting your order details. We will confirm your cancellation and process any applicable refund without undue delay, and in any event within 14 days of being informed of your decision to cancel.
If you are dissatisfied with any aspect of our service, please contact us at [email protected] with details of your concern. We will investigate all complaints promptly and aim to resolve matters fairly and within a reasonable timeframe. Nothing in this clause affects your statutory rights as a consumer.
To the fullest extent permitted by law, Resisi shall not be liable for any indirect, incidental or consequential loss arising from the provision of our services. Our total liability in connection with any order shall not exceed the total amount paid by you for the relevant service.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable United Kingdom law.
This website uses a single cookie, named consent_state, which stores your cookie consent preference for a period of one year. This site does not use any analytics cookies or tools, and does not set any session or security-related cookies.
Advertising measurement is only activated after you have given consent, and it operates solely on the order confirmation page. No advertising measurement takes place elsewhere on this website, and none occurs before consent is given.
Any personal data you provide to us is processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For further information on how we handle your personal data, please refer to our Privacy Policy or contact us directly at [email protected].
If you believe your data protection rights have been infringed, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the supervisory authority for data protection in the United Kingdom.
We may update these Terms from time to time to reflect changes in our services or legal requirements. Any changes will be posted on this page with an updated revision date. Continued use of our services following any changes constitutes acceptance of the revised Terms.
If you have any questions about these Terms, please contact us:
Resisi