Privacy Policy

Last updated: 5 June 2024

Resisi ("Resisi", "we", "us" or "our") is committed to protecting the privacy of visitors to our website and customers who use our pool maintenance services. This Privacy Policy explains what personal data we collect, why we collect it, how long we keep it, who we share it with, and what rights you have in respect of that data.

This Policy is issued in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data protection legislation applicable in the United Kingdom.

1. Who We Are

Resisi is the data controller responsible for your personal data. Our registered contact details are:

• Resisi
• 189 Portobello Road, London, N7 6UN, United Kingdom
• Email: [email protected]
• Phone: +44 20 8506 5350

2. Personal Data We Collect Through Our Website Form

Our website includes a contact/enquiry form which visitors may use to request information about our pool maintenance services or to ask us questions. Through this form we collect:

• Name — so we can identify you and address you correctly in our reply;
• Email address — so we can respond to your enquiry;
• Phone number (where provided) — so we can contact you directly about your enquiry or arrange a service visit;
• Message content — the details you choose to share about your enquiry or pool maintenance needs;
• Address details (where provided) — where necessary to assess or schedule pool maintenance work at a property.

We do not request or collect any special category data (such as health or financial information) through this form, and we ask that you do not include such information in your messages.

3. Legal Basis for Processing

We rely on the following legal bases under the UK GDPR to process your personal data:

• Legitimate interests (Article 6(1)(f)) — to respond to enquiries submitted through our website and to manage our business relationships with prospective and existing customers;
• Performance of a contract or steps prior to entering a contract (Article 6(1)(b)) — where your enquiry relates to arranging or quoting for pool maintenance services;
• Consent (Article 6(1)(a)) — where we rely on your consent, for example for cookie preferences and advertising measurement, as described in Section 6 below.

4. How Long We Keep Your Data

We retain personal data submitted through our contact form only for as long as necessary to respond to your enquiry and, where a business relationship develops, for the duration of that relationship plus a reasonable period afterwards to address any follow-up questions or legal obligations. Data relating to enquiries that do not proceed further is typically deleted within 24 months.

5. Who We Share Your Data With

We do not sell your personal data. We may share personal data with:

• Staff and contractors of Resisi who need the information to respond to your enquiry or carry out pool maintenance work;
• IT service providers who host our website and email systems, acting under our instructions;
• Regulatory or law enforcement authorities, where we are required to do so by law.

We do not transfer personal data outside the United Kingdom.

6. Cookies

Our website uses a single cookie, named consent_state, which stores your cookie consent choice for a period of one year. This is the only cookie set by this website. We do not use analytics cookies, tracking scripts, or any third-party tracking tools of any kind.

Advertising measurement is only activated if you have given consent, and only operates on the confirmation page shown after you submit our form. No such measurement takes place without your prior consent.

7. Your Rights

Under the UK GDPR, you have the following rights in relation to your personal data:

• The right to be informed about how your data is used;
• The right of access to the personal data we hold about you;
• The right to rectification of inaccurate or incomplete data;
• The right to erasure of your personal data in certain circumstances;
• The right to restrict processing in certain circumstances;
• The right to data portability;
• The right to object to processing based on legitimate interests;
• The right to withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month, as required by law.

8. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection matters. We would, however, appreciate the opportunity to address your concerns directly before you approach the ICO, so please contact us first at [email protected].

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

• Resisi, 189 Portobello Road, London, N7 6UN, United Kingdom
• Email: [email protected]
• Phone: +44 20 8506 5350

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated revision date.